We held our daughters wedding at the Rosen Plaza® on Nov 4 and I wanted to send you a note to say what a wonderful experience we had. I can’t say enough good things about Jackie Neill and her professionalism. This was a very stressful year for our family and Jackie’s professionalism was a great comfort during the planning process.
Regarding the wedding, the ballroom decorations were magical. I was personally extremely impressed with the service the staff provided at the event. With all of the activity during the reception, it says a lot about your staff that their attentiveness stood out and impressed me and many of the guests. Many folks commented about the staff during the reception. I also received many compliments that our guests said that this was the BEST wedding they ever attended. Also, compliments to your chef and kitchen staff. The food was really great was well.
In addition to Jackie and the staff at the wedding, the hotel facility and staff were also very impressive. Every staff member in the hotel we had contact with was friendly and professional. We had several meals at the buffet and the food was very good there as well. Special thanks to our waitress Que. She became part of our family and we could not leave without all of us giving her a hug goodbye. It really was a perfect weekend. Thanks again to all of your staff at the Rosen Plaza®. We will have great memories for the rest of our lives.
Well done Derek. Your entire organization was fabulous!